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handle that fear?" "Other people have stated that they don't intend to . . . What would make people feel that way? What suggestions do you have for convincing them otherwise?" |
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Tip 369: Don't expect participants to pool their ignorance. |
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Some issues, problems, and decisions require information and expertise, not just untrained opinions. If your issue falls into that category, don't bring it up in a meeting format where your colleagues there are uninformed. If you do toss out the idea and they offer their ideas and opinions in a noble effort to help, and you find their "help" inadequate, you'll force yourself into the position of having to ignore what they've said. And if they've wasted time and effort in the process, they're going to be angry. If you want to get input from only those with knowledge or expertise to do so, either go to them privately or call for their input specifically by name. |
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People feel much more comfortable withand do a better job ofdiscussing what they know rather than what they don't know. |
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Tip 370: Participate; Don't pout. |
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Even if you didn't want to attend and "you're there," be there. Listen to what's going on rather than fidget with your paperwork, glance at your watch, or roll your eyes. Your body language can speak volumes to those who think the meeting is important and do want your ideas. |
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Tip 371: Be versatile in playing several positions in the process. |
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Good meetings require a process. The traffic cop makes sure everybody gets a turn to speak, shuts up the monopolizers, and generally ensures that everybody receives fair treatment. The coordinator continually brings people up to date as each item is concluded and calls for the next step. The compromiser takes an active role in bringing disagreeing people together on an agreed-upon next step. The commentator reads everyone's body language and verbal clues to give the group updates on the progress they're making toward their goals and points out where, when, and how the group gets stalled. The clown throws out one-liners, either to get attention for an idea or to break tension in the group. On occasion, you'll need to learn to play each role. |
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