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Tip 894: Categorize the follower's personality and attitude and then adapt your style. |
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Instruction takers fall into various categories: |
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"I got it; I got it" types |
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"I don't need instructions" types |
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"I just don't get it" types |
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"While I'm thinking about itI've got a question about Barcelona" types |
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"I'll never need to know that" types |
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"Who are you to tell me?" types |
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"Where will you be if I need help?" types |
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Plan your pep talk, your order, your offer, and your phrasing accordingly. |
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Tip 895: Pinpoint your own style and modify what doesn't work for you or the other person. |
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Instruction givers fall into several general categories. Do you see yourself in any of the following? |
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"I don't have time to explain" types |
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"Just let me put out this fire and I'll be back" types |
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"Just believe meit works; do it" types |
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"Then you . . . Oh, I forgot to mention . . . Back to the . . . and while I'm thinking of it . . . Second, you try . . ." types |
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"Now don't do anything until I tell you" types |
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"Forget how I do itjust listen to what I'm telling you" types |
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"You're really going to love this" types |
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"Even you can learn this" types |
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"You don't need instructions, do you?" types |
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Identify your habitual instruction-giving mode and then reread this chapter. If you want a complete do-it-yourself course on the subject, read Richard Wurman's book, Follow the Yellow Brick Road. It's a masterpiece on "how to get there from here." |
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