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"What do you mean 'not exactly'?" |
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"Not this year, I wasn't. But I have served in prior years." |
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"So you're really not sure of the exact figures this year?" |
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"So you don't know the exact figure donated to United Way this current year?" |
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"So can you tell me the other specific organizations you contribute to regularly?" |
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"So you're guessing at the total amount given to charity each year, right?" |
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People push when they smell bluff and guff. It's a simple principle, easy to remember, easy to accomplish, but difficult for some people to swallow: Nothing makes people believe what you do know like admitting what you don't know. |
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Are you telling all you know? Recognize the difference between lies, half-truths, omissions, and cover-ups. True, but incomplete, statements can lead to false conclusions; literal truth, when offered without complete explanations, can lead to literal lies. Knowing smiles accompanied by long silences can elicit wrong conclusions. Lying happens in numerous ways. Intentions stand center stage here. Ultimately, questionable intentions cast doubt about character. |
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Give up outdated data, opinions, and stereotypes. With information overload, data more than two or three years old can't support your decisions. Correct, but outdated, statistics soon become incorrect. Recollect. |
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Sometimes the better we understand something the worse job we do of explaining it; our familiarity makes us careless in describing it. It's difficult to remember when we didn't know something that has become second nature. Ambiguity creeps in when we least expect it. Meanings depend on context, tone, timing, personal experience, and reference points. |
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