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Conduct and participate in more effective meetings. |
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Save time and energy, reduce rework, and increase productivity with clear instructions and discussions. |
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Avoid needless arguments. |
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Reduce hurt feelingsyours and those of others. |
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Overcome paralyzing anger, fear, or shyness. |
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Respond to feedback and criticism appropriately. |
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Give more constructive criticism. |
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Give the kind of advice others can really use. |
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Negotiate for what you want without diminishing the other person. |
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Win more cooperation when others' response is voluntary. |
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Stand firm on your opinions without giving offense. |
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Give and accept appropriate praise and compliments. |
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Manage your own conflicts without escalating them. |
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Mediate others' conflicts without getting burned yourself. |
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Exercise more power over decisions affecting you. |
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Influence and motivate others without strong-arm tactics. |
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Find ways to "work around" difficult personalities. |
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Generate enthusiasm for your ideas and proposals. |
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Receive more invitations to accept leadership roles on committees. |
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Receive more invitations to speak publicly to influence others. |
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Increase your own and others' job satisfaction. |
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"Pick other people's brains" profitably: ideas, experiences, habits, attitudes, and hard-core facts. |
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Broaden your network of friends. |
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Build your self-esteem by learning to be assertive. |
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Defend your rights without manipulating or offending others. |
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Handle insults, sarcasm, or other verbal abuse with style. |
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Reduce your fear of vulnerability and decrease feelings of loneliness. |
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Listen better so that others feel understood and valued. |
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Generate meaningful or entertaining conversations. |
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Reduce cross-gender conflicts because of style differences. |
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Understand meanings from those of other cultures. |
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