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It is a sad thing when men have neither the wit to speak well, nor judgment to hold their tongues.
Jean de la Bruyere |
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There are no facts, only interpretations.
Friedrich Nietzsche |
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He knew the precise psychological moment when to say nothing.
Oscar Wilde |
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Tact is something that if it is there, nobody notices it. But if it not there, Everybody notices it.
no attribution |
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It would not be so bad to let one's mind go blankif one always remembered to turn off the sound.
no attribution |
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The meaning of your communication is the response you get.
John Bandler and Richard Grinder |
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Rare is it that a day goes by without our having to communicate. We even have a special term for people who choose not to participate: the hermit. Communication skills in our day-to-day life and relationships create the difference between misery and defeat or success and satisfaction. The following guidelines will help you communicate what you intend in those everyday situations such as lunch with a customer, a committee meeting on a team decision, a hallway briefing on the state of a project, an explanation of your expense account charges, a conversation with a colleague on the trade-show floor, or a dinner with your boss and spouse. |
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Tip 20: Recognize that those in less powerful positions want to win your goodwill; Interpret their words and behavior accordingly. |
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If you're the boss, you're going to get more attention to your preferences, quicker response to your requests, and overt approval of your ideas. Don't, however, jump to the conclusion that all this happens because you're necessarily an excellent communicator, that your requests have more merit |
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