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Tip 1. Find commonalities. |
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Tip 2. Show concern and compassion. |
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Tip 3. Demonstrate cooperation with good intentions. |
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Tip 5. Demonstrate competence. |
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Tip 7. Admit what you don't know. |
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Tip 11. Avoid doublespeak. |
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Tip 12. Avoid exaggeration. |
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Tip 13. Evaluate criticisms and objections. |
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Tip 14. Accept responsibility for decisions, actions, and results where you have/had some control. |
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Tip 15. Keep confidences. |
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Tip 16. Avoid lying "offstage." |
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Tip 17. Be sincere and genuine. |
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Tip 19. Make your appearance work for you. |
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Tip 20. Recognize that those in less powerful positions want to win your goodwill; interpret their words and behavior accordingly. |
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Tip 21. If as a powerful person you want to build rapport with others, remove the status symbols and power barriers. |
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Tip 22. Assess others' knowledge and experiences exactly. |
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Tip 23. Set a level playing field. |
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Tip 24. Avoid coming across as a one-directional communicator. |
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Tip 25. Avoid a reputation as a manipulator. |
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Tip 26. Be interested, not just interesting. |
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Tip 27. To express interest in someone, soften whatever it is you're doing. |
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Tip 28. Use radical language to be a leader. |
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Tip 29. Have a sense of the dramatic when you talk. |
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Tip 30. Learn to self-disclose. |
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