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Page 401
Bibliography
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Adler, Ronald B., Communicating at Work: Principles and Practices for Business and the Professions, McGraw-Hill, New York, 1992.
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Alberti, Robert E., and Michael L. Emmons, Your Perfect Right: A Guide to Assertive Living, Impact Publishers, San Luis Obispo, Calif., 1986.
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Alessandra, Tony, Michael J. O'Connor, and Janice Alessandra, People Smart: Powerful Techniques for Turning Every Encounter Into a Mutual Win, Keynote Publishing, La Jolla, Calif., 1990.
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Allen, Donald E., and Rebecca F. Guy, Conversation Analysis: The Sociology of Talk, Mouton & Co., N.V., The Hague, Netherlands, 1974.
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Anderson, Allen R., and Cara J. Abeyta, Face-to-Face Interactions: Experiencing the Dyadic Communication Process, Kendall/Hunt, Dubuque, Iowa, 1988.
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Atwater, Eastwood, ''I Hear You": Listening Skills to Make You a Better Manager, Prentice-Hall, Englewood Cliffs, N.J., 1981.
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Auger, B. Y., How to Run Better Business Meetings, Minnesota Mining and Manufacturing, St. Paul, Minn., 1979.
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Augsburger, David, Caring Enough to Hear and Be Heard, Regal Books, Ventura, Calif., 1982.
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Baker, Stephanie, I Hate Meetings, Macmillan, New York, 1983.
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Banville, Thomas G., How to ListenHow to Be Heard, Nelson-Hall, Chicago, 1978.
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Barrack, Martin K., How We Communicate: The Most Vital Skill, Glenbridge Publishing Ltd., Macomb, Ill., 1988.
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Baskin Otis W., and Craig E. Aronoff, Interpersonal Communication in Organizations, Goodyear Publishing Co., Santa Monica, Calif., 1980.

 
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