|
 |
|
|
|
|
Abrams, Kathleen S., Communication at Work: Listening, Speaking, Writing, and Reading, Prentice-Hall, Englewood Cliffs, N.J., 1986. |
|
|
|
 |
|
|
|
|
Adler, Ronald B., Communicating at Work: Principles and Practices for Business and the Professions, McGraw-Hill, New York, 1992. |
|
|
|
 |
|
|
|
|
, Talking Straight, Holt, Rinehart, and Winston, New York, 1977. |
|
|
|
 |
|
|
|
|
Alberti, Robert E., and Michael L. Emmons, Your Perfect Right: A Guide to Assertive Living, Impact Publishers, San Luis Obispo, Calif., 1986. |
|
|
|
 |
|
|
|
|
Alessandra, Tony, Michael J. O'Connor, and Janice Alessandra, People Smart: Powerful Techniques for Turning Every Encounter Into a Mutual Win, Keynote Publishing, La Jolla, Calif., 1990. |
|
|
|
 |
|
|
|
|
Allen, Donald E., and Rebecca F. Guy, Conversation Analysis: The Sociology of Talk, Mouton & Co., N.V., The Hague, Netherlands, 1974. |
|
|
|
 |
|
|
|
|
Anderson, Allen R., and Cara J. Abeyta, Face-to-Face Interactions: Experiencing the Dyadic Communication Process, Kendall/Hunt, Dubuque, Iowa, 1988. |
|
|
|
 |
|
|
|
|
Anderson, Kare, Getting What You Want: How to Reach Agreement and Resolve Conflict Every Time, Dutton/Penguin Books, New York, 1993. |
|
|
|
 |
|
|
|
|
Arliss, Laurie P., Gender Communication, Prentice-Hall, Englewood Cliffs, N.J., 1991. |
|
|
|
 |
|
|
|
|
Atwater, Eastwood, ''I Hear You": Listening Skills to Make You a Better Manager, Prentice-Hall, Englewood Cliffs, N.J., 1981. |
|
|
|
 |
|
|
|
|
Auger, B. Y., How to Run Better Business Meetings, Minnesota Mining and Manufacturing, St. Paul, Minn., 1979. |
|
|
|
 |
|
|
|
|
Augsburger, David, Caring Enough to Hear and Be Heard, Regal Books, Ventura, Calif., 1982. |
|
|
|
 |
|
|
|
|
, Caring Enough to Confront, Regal Books, Ventura, Calif., 1981. |
|
|
|
 |
|
|
|
|
Aviel, David, "The Manager's Response to Cultural Barriers," Industrial Management, vol. 32, May/June 1990, pp. 914. |
|
|
|
 |
|
|
|
|
Baker, Stephanie, I Hate Meetings, Macmillan, New York, 1983. |
|
|
|
 |
|
|
|
|
Bandler, Richard, and John Grinder, Frogs Into Princes: Neurolinguistic Programming. Real People Press, Moab, Utah, n.d. |
|
|
|
 |
|
|
|
|
Banville, Thomas G., How to ListenHow to Be Heard, Nelson-Hall, Chicago, 1978. |
|
|
|
 |
|
|
|
|
Barrack, Martin K., How We Communicate: The Most Vital Skill, Glenbridge Publishing Ltd., Macomb, Ill., 1988. |
|
|
|
 |
|
|
|
|
Barton, Michael., "Manage Words Effectively," Personnel Journal, vol. 69, Jan. 1990, pp. 3237. |
|
|
|
 |
|
|
|
|
Baskin Otis W., and Craig E. Aronoff, Interpersonal Communication in Organizations, Goodyear Publishing Co., Santa Monica, Calif., 1980. |
|
|
|
|
|