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1. Establishing a Track Record for Truth |
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3. Making Small Talk a Big Deal |
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4. Winning People Over to Your Way of Thinking: Being Persuasive |
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5. Holding Your Own in Meetings, but Working As a Team |
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6. Listening Until You Really Hear |
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7. Asking the Right Questions Without Being Intrusive |
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8. Answering Questions So People Understand and Remember What You Say |
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9. Saying No and Giving Other Bad News Without Leaving a Bad Taste in Someone's Mouth |
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10. Apologizing (and Accepting Apologies) Without Groveling or Grit |
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