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11. Criticizing Without Crippling |
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12. Taking the Sting Out of Criticism Leveled at You |
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13. Giving Advice or Feedback Someone Can Really Use |
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14. Getting Advice or Feedback That's Helpful |
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15. Negotiating So Everyone Feels Like a Winner |
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16. Resolving Your Conflicts Without Punching Someone Out |
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17. Mediating Others' Conflicts Without Getting Caught in the Line of Fire |
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18. Responding to Insults, Boasting, Insensitivity, Gossip, and Other Goofs Hurled at You |
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19. Praising (and Accepting Praise) So Your Comments Carry Weight |
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20. Giving Instructions So Nobody Feels Like a Fool |
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21. Minimizing Cross Talk Between Men and Women |
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22. Crossing the Cultural Gulf |
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23. Putting Your Best Body Forward |
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