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Page 209
11
Criticizing Without Crippling
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The difference between coaching and criticism is your attitude.
no attribution
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He has a right to criticize who has a heart to help.
Abraham Lincoln
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There are people who take the heart out of you, and there are people who put it back.
Elizabeth David
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A smile in giving honest criticism can make the difference between resentment and reform.
Philip Steinmetz
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Tact is the art of making a point without making an enemy.
Howard W. Newton
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When I complain, I do it because "it's good to get things off my chest"; when you complain, I remind you that "griping doesn't help anything."
Sydney Harris
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People ask you for criticism but they only want praise.
Somerset Maugham
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The art of managing people is stepping on their toes without messing up their shine.
anonymous
Unlike apologies, criticisms roll of the tongue quite easilyto those people not directly involved in the situation. The difficulty surfaces when we

 
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