16
Resolving Your Conflicts Without Punching Someone Out
Only the weak are cruel. Gentleness can only be expected from the strong. Leo Buscaglia
We judge others on their actions and results and want them to judge us on our intentions. no attribution
A soft answer turns away wrath. Old Testament, Proverbs 15:1
Never, for the sake of peace and quiet, deny your own experience or convictions. Dag Hammarskjöld
My idea of an agreeable person is one who agrees with me. Samuel Johnson
The person with no conflict on the job or at home should be mounted and sold by Neiman Marcus in its one-of-a-kind gift catalog. Conflict can result from excellent work or poor work, from good intentions or evil intentions, from appropriate behavior or inappropriate behavior, from praise or insult. When the inevitable conflict surfaces, you need to know how to identify and deal with it so that it doesn't drain your energy, infect your whole life, and sabotage your effectiveness.
