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Tip 760: Assume a resolution. |
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To a large extent, life is a self-fulfilling prophecy. We get what we expect. Expect that the problem or issue is solvable. Attack it with that mindset. |
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Tip 761: Determine the most productive behavior: Either swallow or spit out conflict. |
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When conflict and the associated emotional upset surface, you have two choices. You can either suppress your frustration or initiate a feedback session to bring the issues out in the open. Some people can swallow their pride, their feelings, and their goals to work together successfully. If the situation is temporary, of little importance in the big scheme of life, or risky to their future, they may decide to avoid the conflictto swallow it. Other people may choke on such an option. |
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Determine which option is most productive for you at the very beginning. Don't wait until you're ready to explode before moving to the second option of feedback and resolution. Know yourself. Act accordingly. |
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Tip 762: If you decide to resolve a conflict, make a conscious choice whether you will accommodate, compromise, overpower, or collaborate. |
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Accommodate others in the following situations: |
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When the issue is important to them and relatively unimportant to you |
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When you cannot win or are wrong |
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When you want to bank a favor for later recall |
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When you want to shift responsibility for the outcome to the other person |
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When harmony is more important than the issue |
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Compromise with the other person's wants and plans: |
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When the issue is important to both of you but not worth "fighting" to the bitter end |
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When the situation is temporary and will lead to a quick fix for the immediate problem |
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When you don't have time to haggle but you need to meet some of your goals |
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Overpower to get your way when: |
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