|
|
|
|
|
|
|
ing to make sure I caught everything you were saying." If the other person has not been yelling or abusive and if you have simply withdrawn into silence to think, say so: "Yes, I have been quiet the last couple of days. I'm trying to figure out how to solve our differences." If you have used silence appropriately, it will calm people, not punish or provoke. |
|
|
|
|
|
|
|
|
Tip 807: Remember that only the dead keep confidences. |
|
|
|
|
|
|
|
|
Keep in mind that whatever happens during your conflict resolution, others will eventually know. People talk, and what they say will be their version of the truth. If they have a character weakness, they will control the way others interpret "the facts" by what details they choose to tell and which they omit. Face the frustration that two versions of "what happened" will circulate. |
|
|
|
|
|
|
|
|
Tip 808: Realize that two sides can be right. |
|
|
|
|
|
|
|
|
People bring different backgrounds, values, roles, experiences, and goals to the workplace. All differences cannot be reconciled. Policy A may be bad for Joe and good for Manuel. Alton may define success as plenty of time off the job while Katherine may define success as a fat paycheck. Neither opinionor goalis necessarily wrong. Both may be very right. It's a fact of life difficult to accept but necessary to one's sanity. |
|
|
|
|
|
|
|
|
Tip 809: Pick your fights. |
|
|
|
|
|
|
|
|
You can't take on the world. Decide which conflicts are worth the effort to resolve. You are known by the opponents you have and friends you win. |
|
|
|
|
|