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Mediating Others' Conflicts Without Getting Caught in the Line of Fire
Ego, not content, causes the most communication standoffs. Contrary to what is commonly believed, most disagreements are caused not by conflict over what people need but how they actually talk and act about those needs. Carmine de la Rosa
Hear the other side. Latin proverb
In a heated argument we are apt to lose sight of the truth. Latin proverb
The difference between discussing and arguing is whether the participants are using facts or opinions. Philip B. Crosby
Nothing makes an argument so one-sided as telling about it. no attribution
Effective cooperation between the parties is all but impossible if each plays to the gallery. Roger Fisher and William Ury
