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Page 346
Tip 946 (for men): Use tact and show respect for the individual even when you're emotionally upset and even when you have someone else's best interest at heart.
Tip 947 (for men): In social settings, use less directive language when expressing a preference.
TO OVERLAP OR INTERRUPT?
Women overlap each other's speech as a show of encouragement to and identification with the other person speaking. In fact, two women can sometimes talk at the same time they're hearing the other person. This often expressive, passionate overlapping says, "I know exactly what you mean! That's so true!" Women allow more interruptions or overlapping.
Men focus, even when they talk. Either they talk or they listenbut not both at the same time. When men overlap, that overlapping is most often an attempt to interrupt.
Results: (1) When a woman overlaps conversation, she is showing support. (2) When a man's conversation is overlapped, he considers it rude and irritating.
Tip 948 (for women): Continue to overlap another woman's speech to show support and identification with what's being said.
Talking at the same time to agree with the other person says, "I'm right with you."
Tip 949 (for women): Don't overlap a man's speech unless you intend to interrupt him.
Allow a man to finish his statement before you jump in and add your opinion or information.
Tip 950 (for men): Don't interrupt a woman's speech as a power play.
You interrupt rather than support when your volume is louder, when your body language intimidates, or when your tone shows either hostility or superiority.

 
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