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Tip 970 (for women): Respect a man's ego when explaining your product or service; Show confidence in his intelligence and quick understanding. |
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Tip 971 (for women): Handle confrontational or blunt statements as requests for further evidence of what you're saying, not as personal affronts. |
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Tip 972 (for women): Depend on your own proven sense of timing in presenting your product or service; Don't interpret matter-of-fact language and a nonexpressive face as boredom or disagreement. |
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Tip 973 (for women): Avoid a matronly tone as if scolding, demanding, or condescending. |
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Tip 974 (for men): Forgo a flirtatious manner to prevent creating obligations about other interests. |
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Tip 975 (for men): Put aside a fatherly tone to avoid inciting a woman's inclination to plead or pout, thus damaging your own negotiating power. |
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Tip 976 (for men): Don't damage a woman's self-esteem and disregard her intelligence with a condescending tone in explaining products or services. |
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Tip 977 (for men): Avoid a pleading or oversolicitous tone so as not to damage the buyer's confidence in your product or weaken your negotiating strength. |
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