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Tip 978 (for men): Guard against a competitive, challenging tone when a female customer voices objections and reservations. |
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Tip 979 (for men): Depend on your proven sense of timing in presenting your product or service; Don't interpret nods and smiles as premature buying signals. |
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Women tend to talk more in private; men talk more in public situations. Women hold the floor for shorter periods of time; men's contributions last longer. Women tend to carry on conversationsan exchange or dialogue; men's talk tends to focus on reporting facts and stating opinions. Women tend to shun disagreement and confrontation; men do not seem bothered by disagreement and confrontation. Men interrupt more than women do; women allow more interruptions. |
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Tip 980 (for women): Insist on finishing your comments when interrupted. |
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Tip 981 (for women): Avoid "Cowering" when someone disagrees with your opinion. |
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Tip 982 (for men): Share more airtime if you want to be perceived as less authoritarian or less opinionated. |
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Women tend to listen to others to relate and build rapport, and they respond more willingly than men. They show more facial expression, smile more often, nod more often, use more eye contact, and generally acknowledge and |
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