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Tip 70. Don't switch from "you" to "me" back to ''they" when you want a response about your own situation. |
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Tip 71. Don't tell other people how to think or feel. |
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Tip 72. Encourage others to vent emotions so they can clear their minds to hear you. |
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Tip 73. Seek out the causes of behavior; they'll be more worthwhile and revealing than the behavior itself. |
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Tip 74. Express an opposing viewpoint to build credibility, to entertain, or to do someone a favor. |
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Tip 75. Be tactful, not offensive or insensitive. |
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Tip 76. Don't ask others to cover for your insensitivity. |
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Tip 77. Consider the price of "nice." |
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Tip 78. Verify assumptionsyour own and those of others. |
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Tip 79. Check out inferences. |
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Tip 80. Read others' cues and clues to determine the "so what?" |
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Tip 81. Check out hunches when someone denies intentions. |
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Tip 82. Challenge generalizations. |
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Tip 84. When you're listening, have a penchant for details; when speaking, take your cue from the listener and your purpose. |
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Tip 85. Differentiate between showing deference and being patronizing. |
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Tip 86. Avoid false courtesy. |
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Tip 87. Get people's attention first if you really want them to hear you. |
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Tip 88. When constantly interrupted, stop talking immediately and abruptly to make the interrupter aware of what he or she is doing. |
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Tip 89. Don't step on others' sentences. |
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Tip 90. Signal the other person when you receive a message. |
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Tip 91. Avoid playing tour guide through your own conversation. |
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Tip 92. Give glib reassurance sparingly. |
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Tip 93. Develop your memory. Those who forget what others tell them make people angry. |
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Tip 94. Don't tell others what they already know. |
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Tip 95. Don't overload yourself with information to the point of distortion. |
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Tip 96. Don't overload your listener with data that has to be processed before being usable. |
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Tip 97. Relate the unknown to the known. |
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Tip 98. Make information easy to access. |
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Tip 99. Reduce the number of interpreters. |
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Tip 100. Interpret facts and statistics rather than serving them raw. |
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Tip 101. Get acronyms and abbreviations right. |
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Tip 102. Don't use jargon as snobbery. |
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Tip 103. Avoid "as you are aware" statements intended as put-downs. |
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