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Tip 443. Respond to the feelings, then the factsnot the reverse. |
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Tip 444. Be careful about attaching any labels to what you hear. |
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Tip 445. Take off-the-subject comments as the subject. |
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Tip 446. Overlook ''trigger" words to get to the real message. |
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Tip 447. Recognize "stoppers" before you deliver them. |
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Tip 448. Avoid me-too interceptions. |
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Tip 449. Use silence to encourage the talker. |
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Tip 450. Probe with open-ended questions. |
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Tip 451. Be wary about listening for what you want to hear. |
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Tip 452. Be wary about not listening for what you don't want to hear. |
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Tip 453. Avoid an in-and-out pattern. |
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Tip 454. Listen all the way to the end; don't assume. |
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Tip 455. Decide when not to listen reflectively. |
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Tip 456. Eliminate physical and psychological noise. |
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Tip 457. Make up for the listening-talking differential. |
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Tip 458. Make notes on what you hear and don't be afraid to ask people to repeat. |
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Tip 459. Don't take copious notes. |
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Tip 460. Ask for clarification of instructions. |
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Tip 461. Listen to difficult, complex information as it relates to you. |
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Tip 462. Know when to listen analytically. |
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Tip 463. Overcome personal bias to evaluate effectively. |
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Tip 464. Sift out propaganda techniques as you listen. |
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Tip 465. Analyze the persuasive tone as you listen. |
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Tip 466. Use a checklist to avoid "morning after" remorse. |
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Tip 467. Summarize what you've heard after lengthy sessions. |
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Tip 468. Know your purpose in asking questions. |
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Tip 469. Decide whether to and when to lead. |
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Tip 470. State the point of your question. |
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Tip 471. Ask closed questions to gain agreement. |
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Tip 472. Ask open-ended questions to gather information. |
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Tip 473. Ask others for opinions rather than facts if you want to draw them out. |
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Tip 474. Avoid a cliché question if you don't want a cliché answer. |
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Tip 475. Ask even if you don't expect an answer. |
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Tip 476. Act as though you expect an answer. |
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Tip 477. Make sure your body language encourages an answer. |
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Tip 478. Remember that wording makes a great deal of difference in the answer you get. |
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Tip 479. Don't give overlapping alternatives. |
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Tip 480. Clarify whether you want evidence or opinion on speculative issues. |
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Tip 481. Frame off-the-hook questions when asking for favors. |
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Tip 482. Ask questions to convey to others that you value their input. |
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