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Tip 521. Assume the "dumb" question has a connection you don't yet understand. |
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Tip 522. Unload "loaded" questions. |
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Tip 523. Turn a negative question into a benefit statement. |
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Tip 524. Challenge questions based on misinformation or invalid assumptions. |
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Tip 525. Define terms and agree on criteria before you give "value-based" answers. |
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Tip 526. Help questioners meet their objectives with their showcase questions. |
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Tip 527. Diffuse hostile questions. |
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Tip 528. Bridge from the questioner's agenda to yours. |
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Tip 529. Bridge from the abstract to the specific or from the specific to the abstract. |
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Tip 530. Use cliché answers with care. |
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Tip 531. Know when flippant answers are out of line. |
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Tip 532. Don't bomb when a BB gun will do. |
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Tip 533. Don't ignore questions to avoid confrontation. |
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Tip 534. Give multiple answers without claiming any as your own. |
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Tip 535. Fog the issue with an irrelevant point. |
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Tip 536. If you intend to be clear, ask for explicit confirmation and feedback. |
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Tip 537. Forget feedback if you want to show confidence in your answer. |
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Tip 538. When piggybacking someone else's answer, frame your comments tactfully. |
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Tip 539. Set boundaries for which questions you will and won't answerand stick to them. |
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Tip 540. Before giving any answer, consider the costs and opportunities. |
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Tip 541. Use verbal stalls with care. |
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Tip 542. Remind yourself that you don't have to answer every question. |
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Tip 543. Remember that the whole performance counts. |
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Tip 544. Be clear about your own priorities. |
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Tip 545. Recall the three ways to say "no" and make a conscious choice. |
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Tip 546. Ask for time to think. |
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Tip 547. Forewarn people when you have devastating news. |
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Tip 548. When writing, be positive or neutral in introducing the bad news. |
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Tip 549. State the reasons or your criteria for making the "no" decision if you are in a more powerful position than the other person. |
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Tip 550. Remember that you generally do not have to give a reason for your "no." |
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Tip 551. Be firm, fair, and nonjudgmental in your response. |
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Tip 552. Phrase your "no" as positively as possible. |
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Tip 553. Learn to say "Yes, and" rather than "No, but." |
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Tip 554. Be dramatic with your "no." |
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Tip 555. Use the broken-record technique. |
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