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Tip 556. Use the sandwich technique. |
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Tip 557. Give the raincheck "no." |
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Tip 558. Offer alternatives. |
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Tip 559. Mention any conditions under which you might change your mind. |
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Tip 560. Let the facts speak for themselves; show rather than tell. |
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Tip 561. Find one kernel of good in the bad. |
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Tip 562. Sit on the other side of the table. |
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Tip 563. Deliver the worst news in person. |
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Tip 564. Decide what apologizing means in any given situation. |
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Tip 565. Apologize specifically. |
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Tip 566. State any corrective action you plan to take or have taken rather than reminding someone of the problem or issue. |
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Tip 567. Explain the reasoning behind corrective actions. |
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Tip 568. Avoid making excuses if the mistake was due to your carelessness or insensitivity. |
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Tip 569. Express regret for the results an inadvertent mistake caused. |
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Tip 571. Reestablish rapport on a neutral subject. |
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Tip 572. Avoid apologizing to gain sympathy. |
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Tip 573. Consider apologies as an important way to build rapport. |
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Tip 574. Accept apologies graciously. |
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Tip 575. Identify your motive for criticizing. |
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Tip 576. Check for criticism preferences. |
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Tip 577. Realize the stress of hearing, "I'd like a word with you." |
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Tip 578. Watch the red-pencil mentality. |
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Tip 579. Separate fact from opinion as you gather your thoughts and information. |
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Tip 580. Make sure you know what you're talking about. |
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Tip 581. Screen yourself before being "frank" and "telling the truth." |
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Tip 582. Consider the positive results of the exchange: improved mental outlook, improved relationship, new insight, possibility of effecting a change. |
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Tip 583. Consider the negative results of the exchange: mental and emotional outlook, time involved to help with the change, probability of effecting a change, a severed relationship. |
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Tip 584. Consider whether you could foster the same change with praise rather than criticism. |
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Tip 585. Make sure you're not doing the same things you're criticizing. |
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Tip 586. Rehearse your criticism. |
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Tip 587. Select the appropriate emotional timing. |
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Tip 588. Select the proper "real time." |
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Tip 589. Criticize in private. |
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Tip 590. Avoid beginning with a trapping question. |
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