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Tip 591. Remove threats from the criticism. |
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Tip 592. Avoid an I-told-you-so tone. |
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Tip 593. Criticize specifically, not generally. |
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Tip 594. Criticize the viewpoint or the behavior, not the person. |
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Tip 595. Focus on observable behavior, not on conclusions about that behavior. |
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Tip 596. Don't turn comments about work problems into major character flaws. |
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Tip 597. Bring the criticism "forward." |
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Tip 599. Use "I need/want/expect" phrasing when possible. |
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Tip 600. Don't compare people. |
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Tip 601. Include credits with your criticisms. |
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Tip 602. Lead the person to do a self-critique. |
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Tip 603. Assume some of the blame yourself. |
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Tip 604. Substitute problem-solving for criticism when possible. |
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Tip 605. Couch your criticism as a request for help. |
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Tip 606. Criticize only one thing at a time. |
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Tip 607. Relate your criticism to some goal of theirs. |
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Tip 608. Criticize to some end. |
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Tip 609. Describe the behavior change or action you want others to take as a result of your criticism. |
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Tip 610. Monitor the pace of the conversation. |
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Tip 611. Check your response to the receiver's comments. |
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Tip 612. Summarize key points and actions for correction. |
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Tip 613. Don't ask if the person "understands" what you've said. |
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Tip 614. Recognize when enough is enough. |
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Tip 615. Decide who should and shouldn't know what. |
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Tip 616. End criticism with encouragement for the future. |
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Tip 617. Consider the value of criticism. |
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Tip 618. Remember that even the best get criticized. |
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Tip 619. Think twice before you invite criticism by habit or attitude. |
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Tip 620. Determine if the criticism is intended to be constructive or destructive. |
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Tip 621. Give people an invitation to criticize only if you mean it. |
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Tip 622. Consider the setting before you decide how to respond. |
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Tip 623. Arrange to have criticism leveled on your own turf. |
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Tip 624. Stifle an immediate denial. |
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Tip 625. Squelch the urge to counterattack. |
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Tip 626. Stifle the urge to rationalize. |
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Tip 627. Don't project the blame onto someone or something else. |
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Tip 628. Avoid superficial acceptance. |
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Tip 629. Don't pretend it's "no big deal." |
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Tip 630. Don't go home and yell at the dog. |
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