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Tip 749. Don't agree too quickly. |
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Tip 750. Keep quiet until things are final. |
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Tip 751. Practice your response to the nibbler. |
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Tip 754. Negotiate by "The Golden Rule." |
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Tip 755. Pull the plug on "little discussions" before they mushroom. |
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Tip 756. Deal with conflict promptly. |
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Tip 757. Determine the nature of the conflict. |
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Tip 758. Surface masked hostility. |
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Tip 759. Examine the payoffs in continuing conflict. |
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Tip 760. Assume a resolution. |
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Tip 761. Determine the most productive behavior: either swallow or spit out conflict. |
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Tip 762. If you decide to resolve a conflict, make a conscious choice whether you will accommodate, compromise, overpower, or collaborate. |
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Tip 763. Don't forgive prematurely. |
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Tip 764. Set clear expectations. |
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Tip 765. Establish the relationship rule. |
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Tip 766. Confront privately on private issues. |
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Tip 767. Move from "study" to "act." |
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Tip 768. Focus on the goal rather than the obstacle. |
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Tip 769. Put the issue of "winning" or "losing" aside. |
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Tip 770. Create alternatives. |
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Tip 771. Determine what happened, what you have concluded about what happened, and what you feel about what happened. |
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Tip 772. Challenge a power play with inattention. |
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Tip 773. Work with people's "want tos" along with their "do its." |
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Tip 774. Stand on the sidelines of territorial conflict. |
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Tip 775. Identify who is playing defense. |
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Tip 776. Avoid others' vulnerabilities. |
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Tip 777. Discard the old chant, "sticks and stones . . ." |
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Tip 778. Prefer statements to questions during conflict. |
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Tip 779. Use the three Ds to structure your resolution. |
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Tip 780. Use Thomas Gordon's formula: "When you . . . , I feel . . . , because . . ." |
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Tip 781. Describe; don't label. |
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Tip 782. Don't use the phrases "You'll have to . . . ," "You must . . . ," "You should . . . ," or "You ought to . . .'' |
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Tip 783. Offer the other person face-saving comments. |
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Tip 784. Let the other person exercise options. |
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