|
|
|
|
|
|
|
Tip 786. Leave exaggerations for TV sitcoms. |
|
|
|
|
|
|
|
|
Tip 787. Don't act incredulous. |
|
|
|
|
|
|
|
|
Tip 788. Don't "dismiss" people. |
|
|
|
|
|
|
|
|
Tip 789. Don't question someone's integrity. |
|
|
|
|
|
|
|
|
Tip 791. Keep to one issue. |
|
|
|
|
|
|
|
|
Tip 792. Forget verbal ultimatums. |
|
|
|
|
|
|
|
|
Tip 793. Ask for what you want from the people who can give it. |
|
|
|
|
|
|
|
|
Tip 794. Don't assume the other person understands your point of view. |
|
|
|
|
|
|
|
|
Tip 795. Listen until you experience the other side of an issue. |
|
|
|
|
|
|
|
|
Tip 796. State the real reasons or effects, not just logical ones. |
|
|
|
|
|
|
|
|
Tip 797. Let the other person vent emotions before you try to come to resolution. |
|
|
|
|
|
|
|
|
Tip 798. Own your own feelings. |
|
|
|
|
|
|
|
|
Tip 799. Make sure your own emotions are genuine and appropriate. |
|
|
|
|
|
|
|
|
Tip 800. Define the areas of agreement or disagreement. |
|
|
|
|
|
|
|
|
Tip 801. Don't interrupt the other person, and don't let the other person interrupt you. |
|
|
|
|
|
|
|
|
Tip 802. Take turns for airtime. |
|
|
|
|
|
|
|
|
Tip 803. Discuss a problem sitting down. |
|
|
|
|
|
|
|
|
Tip 804. Eliminate argumentative words and phrases. |
|
|
|
|
|
|
|
|
Tip 805. Do something physical to break the spell. |
|
|
|
|
|
|
|
|
Tip 806. Don't use silence to provoke. |
|
|
|
|
|
|
|
|
Tip 807. Remember that only the dead keep confidences. |
|
|
|
|
|
|
|
|
Tip 808. Realize that two sides can be right. |
|
|
|
|
|
|
|
|
Tip 809. Pick your fights. |
|
|
|
|
|
|
|
|
Tip 810. Intervene only when asked; proceed with caution. |
|
|
|
|
|
|
|
|
Tip 811. Avoid "taking sides" and talking the opposition over to the other viewpoint. |
|
|
|
|
|
|
|
|
Tip 812. Play the role of reporter; go for the five Ws. |
|
|
|
|
|
|
|
|
Tip 813. Listen to each person's criticism of the other. |
|
|
|
|
|
|
|
|
Tip 814. Pass along complimentary things each person has said or believed about the other in the past and express your confidence in their willingness to come to a resolution. |
|
|
|
|
|
|
|
|
Tip 815. Restate common goalsagain and again. |
|
|
|
|
|
|
|
|
Tip 816. Point out where you believe both have miscommunicated in the past. |
|
|
|
|
|
|
|
|
Tip 817. Ask both people to reverse roles. |
|
|
|
|
|
|
|
|
Tip 818. Advocate "no-fault" resolution. |
|
|
|
|
|
|
|
|
Tip 819. Summarize the needs and goals of both. |
|
|
|
|
|
|
|
|
Tip 820. Ask those involved to suggest resolutions. |
|
|
|
|
|
|
|
|
Tip 821. Lead them to select the solution that best meets the needs of both. |
|
|
|
|
|