|
|
|
|
|
|
Tip 822. Help both to keep the lines of communication open. |
|
|
|
|
|
|
|
|
Tip 823. Avoid people who exhibit a "putdown" demeanor and manner. |
|
|
|
|
|
|
|
|
Tip 824. Pinpoint others' motivations for a put-down. |
|
|
|
|
|
|
|
|
Tip 825. Identify put-downs meant as a test of ego-strength. |
|
|
|
|
|
|
|
|
Tip 826. Buy thinking time when insulted. |
|
|
|
|
|
|
|
|
Tip 827. Ignore "baiting" comments. |
|
|
|
|
|
|
|
|
Tip 828. Tell the other person the "insult tactic" doesn't work with you. |
|
|
|
|
|
|
|
|
Tip 829. Use body language to end the insulting conversation. |
|
|
|
|
|
|
|
|
Tip 830. Change the subject. |
|
|
|
|
|
|
|
|
Tip 831. Clarify rather than counterattack when the other person jumps the gun. |
|
|
|
|
|
|
|
|
Tip 832. Wear the remark. |
|
|
|
|
|
|
|
|
Tip 833. Create inside humor. |
|
|
|
|
|
|
|
|
Tip 834. Use self-disparaging humor. |
|
|
|
|
|
|
|
|
Tip 835. Write down the insult or hostile remark. |
|
|
|
|
|
|
|
|
Tip 836. Respond only to the surface meaning and words. |
|
|
|
|
|
|
|
|
Tip 837. Twist the assumptions. |
|
|
|
|
|
|
|
|
Tip 838. Prepare a comeback. |
|
|
|
|
|
|
|
|
Tip 839. Prepare gossip stoppers. |
|
|
|
|
|
|
|
|
Tip 840. Level about how the insult makes you feel. |
|
|
|
|
|
|
|
|
Tip 841. Blow the other person's cover and ask for serious feedback point-blank. |
|
|
|
|
|
|
|
|
Tip 842. Minimize the contact. |
|
|
|
|
|
|
|
|
Tip 843. Create a sense of obligation. |
|
|
|
|
|
|
|
|
Tip 844. Don't collect injustices. |
|
|
|
|
|
|
|
|
Tip 845. Distinguish between praise and flattery. |
|
|
|
|
|
|
|
|
Tip 846. Notice opportunities to praise. |
|
|
|
|
|
|
|
|
Tip 847. Consider emotional "behavior" as worthy of praise. |
|
|
|
|
|
|
|
|
Tip 848. Follow the Army's lead in giving medals. |
|
|
|
|
|
|
|
|
Tip 849. Award your superiors with praise. |
|
|
|
|
|
|
|
|
Tip 850. Watch one-up praise. |
|
|
|
|
|
|
|
|
Tip 851. Establish your credibility as a praise giver. |
|
|
|
|
|
|
|
|
Tip 852. Be aware that the absence of praise can mean criticism. |
|
|
|
|
|
|
|
|
Tip 853. Praise people when you don't want anything. |
|
|
|
|
|
|
|
|
Tip 854. Praise individuals rather than groups. |
|
|
|
|
|
|
|
|
Tip 855. Be specific in your praise. |
|
|
|
|
|
|
|
|
Tip 856. Comment on the dead rather than the person when the issue is performance. |
|
|
|
|
|
|
|
|
Tip 857. Credit the person rather than the deed when the issue is character or personality. |
|
|
|
|
|
|
|
|
Tip 858. Personalize your comments with "you." |
|
|
|
|
|
|
|
|
Tip 859. Point out the positive effects of the behavior or performance. |
|
|
|
|
|