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Tip 165: Judge others on their intentions as well as their actions. |
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Have you ever known a satisfied customer to give a "testimonial" to another prospective customer that lost, rather than won, the sale? Have you known someone who planned a going-away party to show appreciation that fizzled? Or have you seen someone take up a collection for a gift when the small amount embarrassed the recipient? Have you ever heard an emcee introduce a speaker, minimizing rather than maximizing the speaker's credentials? Well-intentioned words sometimes fall flat. |
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Give people credit for a big heart even if they don't have the knowledge or skills to perform like they intend. Particularly, this rule applies when others make mistakes while "helping" youmistakes that cost more to correct in time and effort than if you had done the task yourself. The tendency is to judge others on their results and ourselves on our intentions. Give people the benefit of the doubt when they talk. |
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Tip 166: Make your own intentions known, even if your action doesn't hit the bull's-eye. |
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If what you do flubs, people are left on their own to interpret your intentions by the results. If somehow the award ceremony left the person feeling put down rather than praised, be sure to explain your intentions behind your words. Help people give you the benefit of the doubt. |
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Tip 167: Beware of people who swear they're telling the truth. |
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Watch for people who insist: "Trust mewe're not the kind of vendor who gouges in a crisis." "You can trust us to give you an honest opinion, no matter what the fees involved." "I swear he said it." "Can I be frank with you?" "We don't make this information readily available to all our customers, but I want to be up front with you.'' "Let me be honest with you on this." Such lines indicate other than the truth. |
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Those who always tell the truth never think to call attention to the fact that they're telling it. |
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Tip 168: Show total belief to ferret out liars. |
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When someone starts a whopper and you show obvious disbelief (with a raised eyebrow or a questioning tone), they'll grow cautious and often tone |
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