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Page xvi
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Communication is the soul of management: analysis and solid decisions translated into clear messages that influence people to act and feel good about their performance.
Dianna Booher
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Language is a wonderful thing. It can be used to express thoughts, to conceal our thoughts, or to replace thinking.
KELLY FORDYCE
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Words are what hold society together.
STUART CHASE
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Men govern with words.
BENJAMIN DISRAELI
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Language is the dress of thought.
SAMUEL JOHNSON
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The greatest problem in communication is the illusion that it has been accomplished.
GEORGE BERNARD SHAW
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Talk is by far the most accessible of pleasures. It costs nothing in money, it is all profit, and it completes our education, found and fosters our friendship, and can be enjoyed at any age and in almost any state of health.
ROBERT LOUIS STEVENSON
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The ability to deal with people is as purchasable a commodity as sugar and coffee. And I pay more for that ability than for any other under the sun.
JOHN DAVISON ROCKEFELLER

 
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